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  • Quintessence Publishing Italy
Filtro
Raj Rattan

Quality Matters

From Clinical Care to Customer Service

Collana: QuintEssentials of Dental Practice, Volume 31
1st Edition 2007
Libro
Hardcover, 182 pagine, 71 Foto
Lingua: Inglese
Categorie: Interdisciplinare, Gestione dello studio, Scienza e ricerca, Odontoiatria in generale

ISBN 978-1-85097-100-9
QP United Kingdom

 

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This unique book considers the concept of quality as it relates to the provision of dental care. For the author's purposes, quality is defined in relation to the process of care, the service given, the people delivering the care, and the environment in which the care is provided. In each of these various facets of dental care, the author considers the process of measuring, assessing, improving, and monitoring quality and its impact on the way we work and live.

Contents
Chapter 01. Introduction
Chapter 02. The meaning of quality
Chapter 03. Quality Concepts
Chapter 04. The challenge of measurement
Chapter 05. Continuous Quality Improvement
Chapter 06. Clinical Audit
Chapter 07. Clinical Governance
Chapter 08. Evidence-based dentistry
Chapter 09. Service Quality
Chapter 10. Business Implications
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Cover, Rattan: Quality Matters